Dear Sir or Madam,

We are writting to complain about the holiday which we took with your copmany(8th-15th August).

First of all, the brochure claimder that every luxurious appartments had all a fridge.Unfortunately, the fridge was not working.And it was a very big problem because we had to buy some bottles of milk and we did not have a fridge to put them.Also the brochure claimed that Tvs had satellite Tv channels but it did not.It had only two local channels available and it were not in English.In addition, the town centre was minutes by car, not on foot!

We think that your brochure is misleading.As a result we would like a refund of 250€ per person.

Yours faithfully,

Andrew Filippidis